1. Introduction
Welcome to Sarwan Travels ("we," "our," or "us"). We provide taxi booking, car rental, and travel transfer services across Punjab and northern India. This Privacy Policy outlines how we collect, use, disclose, and safeguard your details when you visit our website, call our booking desk, or book rides via WhatsApp or phone at +91 88470-47252.
2. Information We Collect
To process taxi bookings and provide dependable customer service, we may collect the following details:
- Contact Information: Full name, mobile phone number, WhatsApp contact number, and email address.
- Trip & Travel Details: Pickup location, destination, preferred date and time, flight details (for airport pickups), and vehicle choice (Sedan, SUV, Innova, Tempo Traveller).
- Communication Records: Queries, special ride instructions, or feedback submitted through our contact forms, phone calls, or WhatsApp conversations.
- Technical & Usage Data: Basic browser information, device type, and standard web traffic logs used solely to enhance website performance.
3. How We Use Your Information
We use the collected information exclusively for genuine travel and booking purposes:
- Confirming, assigning, and coordinating your taxi rides with our verified chauffeurs.
- Sharing driver and vehicle information (driver name, contact number, vehicle registration number) prior to pickup.
- Sending booking confirmation notices, invoices, and itinerary details via SMS, WhatsApp, or email.
- Assisting you promptly with customer support, rate quotations, and route planning.
- Ensuring passenger safety, compliance with transportation regulations, and service reliability.
4. Sharing of Information
We respect your personal privacy. We do not sell, rent, or trade your personal information to third-party marketing companies. We only share necessary trip details in the following limited situations:
- Assigned Drivers: We share pickup location and passenger contact details with your designated driver strictly to facilitate your ride.
- Legal Obligations: If required by law, court order, or governmental authorities to comply with applicable safety and transport regulations.
5. Data Security
We implement sensible technical and organizational security measures to protect your personal details against unauthorized access, loss, or misuse. Our staff and drivers are instructed to handle customer contact data with confidentiality and care.
6. Cookies and Tracking
Our website uses standard essential cookies to ensure proper website functionality, page loading, and session management. You can adjust your browser settings to refuse cookies; however, some sections of our site may experience reduced functionality.
7. Contact Us
If you have any questions, feedback, or requests regarding this Privacy Policy or your personal information, please reach out directly:
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